Refund policy

At Lennons Florist, we are dedicated to providing our customers with the highest quality floral arrangements and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we offer the following refund and cancellation policy:

1. Eligibility for Refund

Refunds are only considered for purchases made directly through the Lennons Florist website. To be eligible for a refund, customers must contact our customer service team at lennons_florist@icloud.com within 24 hours of the delivery date.

2. Conditions for Refund 

Refunds may be issued for the following reasons:

  • Quality issues with the flowers or products received.

  • Delivery that does not match the agreed-upon specifications. 

  • Cancellation of the order within the specified timeframe before delivery.

3. Refund Process

  • Customers must provide clear photographic evidence of any quality issues.

  • Refunds will be processed within 2 business days after approval.

  • Refunds will be issued to the original payment method used during purchase.

4. Exclusions from Refund

Refunds will not be issued for:

  • Customer dissatisfaction with the scent, colour, or appearance of the flowers, as these can vary based on personal preference.

  • Issues caused by incorrect or incomplete delivery addresses provided by the customer.

  • Refusal of delivery by the recipient.

5. Partial Refunds

In certain circumstances, partial refunds may be considered based on the specifics of the request.

6. Cancellation Policy

  • Orders can be cancelled free of charge if the request is made at least 3 days before the scheduled delivery.

  • Cancellation requests within 3 days of delivery for non-perishable items may incur a restocking fee.

  • Cancellation requests within 3 days of delivery for perishable items, such as fresh flowers, are non-refundable.

  • You have the right to cancel your training course booking within 14 days of purchase. This 14-day period is known as the “cooling-off period” and allows you to change your mind for any reason.

7. Contact for Refund or Cancellation Requests

To request a refund or discuss a cancellation, please contact our team at:
Email: lennons_florist@icloud.com

8. Changes to Policy

We reserve the right to update this policy at any time. Any changes will take effect immediately upon posting on our website.

By making a purchase with Lennons Florist, you agree to the terms outlined in this policy. If you have any questions or concerns, our team is here to help.